Phoenix Vapor is committed to delivering you the best shopping experience possible and we stand behind our product!
We offer a 30 day limited warranty for our batteries, chargers, & battery operated devices - receipt required for in-store customers.**
All heating elements and tanks: Due to the normal usage and limited life expectancy of atomizers, cartomizers, heating coils, and tanks, we offer no warranty on these items. The only exception being, in the event where an employee improperly sets up a coil for a customer that is non-usable, burnt or defective. This must be replaced by the employee at the time of purchase.
Batteries, Chargers, and Charging Packs: Our limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems, damages or injuries, including those that arise as a result of: (i) improper maintenance or modification; (ii) parts or supplies not provided or supported by manufacturer; (iii) operation outside the product’s specifications; or (iv) unauthorized modification or misuse.
Please note that batteries that are damaged by exposure to E-Liquid are not covered under warranty.
Liquids, Accessories, and Clothing: Liquids, T-shirts, Hats, and other accessories are not covered under our warranty and are provided as-is.
Any product that has been placed on clearance, discontinued, or is no longer supported will cease to be covered under our warranty replacement policy effective the time of discontinuance.
Should a defective device be covered within the user's warranty period and the item in question is no longer being supported they may exchange the defective device for a new or like new product, using the cost of the original device as a credit balance. This new device must be equal to or less than the cost of the defective device.
Conversely should a customer desire to move to a more expensive device, they would be able to apply the credit of the faulty device towards the purchase of their new device.
Failure to follow safety instructions could result in serious injury or damage. Users of our products do so at their own risk. Neither the manufacturers nor their retailers assume any responsibility or liability associated with the improper use of products.
*Some items may not be eligible for warranty due to misuse, damage, or other similar failures, outside of those caused by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was non-functional, or Dead On Arrival (DOA), when you received it. The warranty will be considered void if the product has been tampered with in any way, has been used with parts not compatible with your product, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse.
**We reserve the right to refuse replacement if we find that the item does not meet the guidelines of our warranty replacement program as outlined above.
Phoenix Vapor is committed to keeping any information collected confidential and will make reasonable efforts to ensure your information continues to be held in confidence. Phoenix Vapor, shall make no effort or attempt to sell, barter or trade information provided with businesses or outside parties unless required to do so by law.
When you purchase a product from our store, as part of the buying and selling process, we may collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
Consent is provided by each customer at their time of purchase, by purchased a product with Phoenix Vapor, you are agreeing that; Phoenix Vapor, its parent or subsidiary companies, contractors or agents acting on behalf of Phoenix Vapor, may utilize any information provided.
How do I withdraw my consent?
If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time:
Or mail to:
[Attention] Privacy Compliance Office
315 5th Ave SE,
Olympia, WA 98501
Phoenix Vapor, its parent and subsidiary companies, contractors or agents acting on behalf of Phoenix Vapor, may utilize information you provide to help identify products, flavors or other Vapor Products that may be of interest to you based upon your purchase history.
Phoenix Vapor will cooperate will all law enforcement officials, and may be required by law to disclose your information. We may disclose your personal information as required by law, or if you violate our Terms of Service.
As part of our normal business operation we utilize software provided by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Data you provide is stored through Shopify, their databases and applications. This information is stored in secure locations and protected through the use of Firewalls, Encryption and other security features.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service:
https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices, business, or content of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Information and statements found on Phoenix Vapor's website are for educational purposes and are not intended to replace the advice of your health care professional. Customers should consult with their physician prior to using a personal vaporizer. Phoenix Vapor, its parent or subsidiary companies, contractors or agents, makes no claims, either expressed or implied, as to the success this product may have for use as a smoking cessation device or changes in the user’s health.
The products found on Phoenix Vapor's website are not intended to diagnose, treat, cure or prevent any disease, illness or as a tobacco cessation.
By making a purchase with Phoenix Vapor, you agree to use the products at your own risk. Under no circumstances will Phoenix Vapor, its parent or subsidiary companies, contractors or agents, be held responsible or liable, directly or indirectly, for any loss, damage, or illness that is caused or alleged to have been caused in connection with use of, or reliance on, any product sold by Phoenix Vapor.
By purchasing product on Phoenix Vapor's website you are declaring that you are of majority age in the state you reside in.
The products found on Phoenix Vapor's website are intended for use by adults only and the purchaser has read and agreed to the Terms and Conditions and Limited Warranty of this website before placing an order.
Nicotine is addictive. The products found on Phoenix Vapor's website have not been evaluated by the US FDA. They are not intended to be drug products that diagnose, treat, cure or mitigate any disease or condition.
Do not use these products if:
You are under the age of 18 years of age, or 21 in those jurisdictions in which 21 is the age of majority.
You are a non-smoker, have a heart condition, high blood pressure, have a demonstrated allergy or sensitivity to nicotine or other PG based product (any combination of inhalants) or if you are pregnant, nursing or thinking of becoming pregnant.
Phoenix Vapor will not sell any tobacco/nicotine related products to anyone under the age of 18, or 21 dependent upon the age of majority in your jurisdiction, nor will it sell tobacco products themselves. You must meet the minimum age requirement of your state to purchase electronic cigarette products from this web site. Falsifying your age for the purpose of purchasing products from this website is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law. We reserve the right to ask for identification upon our discretion.
Phoenix Vapor, its parent or subsidiary companies, contractors or agents, cannot be held responsible for minors purchasing tobacco/nicotine related products with a guardian credit card. If we suspect this is the case we reserve the right to report such purchases to the law enforcement jurisdiction of the purchaser
By using, viewing or purchasing from Phoenix Vapor, its parent or subsidiary companies, contractors or agents, you agree that you are at least 18 years of age, or 21 years of age depending upon your jurisdiction’s age of majority.
Products are intended for use by adults only, by making a purchase it the customer agrees to the Terms and Conditions of presented herein and that they have been provided an opportunity to review and read them prior to placing an order.
As of June 9th 2016 you must be 21 years or older if ordering or shipping any items from our site in California. All California orders must be shipped to the address associated with the card being used for payment. The shipping address must be a physical address; Shipments may not be sent to post office boxes.
Refusal or Limit of service
Due to the nature of internet sales, we reserve the right to refuse service to anyone. If you feel your refusal of service was unnecessary, please contact us at firstname.lastname@example.org
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance
Or mail to:
[Attention] Privacy Compliance Office
315 5th Ave SE,
Olympia, WA 98501
Terms of Service:
This website is operated by Phoenix Vapor. Throughout the site, the terms “we”, “us” and “our” refer to Phoenix Vapor. Phoenix Vapor offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service at any time without notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or any malicious software or code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services, you may be held liable for any damages, theft, or misuse of our online store.
We reserve the right to refuse service to any person, for any reason, at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Phoenix Vapor, its parent or subsidiary companies, contractors or agents, may not be held liable for any information, content or articles published on our website. It is understood and agreed upon that the information provided is intended for use as reference material, and is not provided as an assumption of liability either expressed or implied.
Technical information, content and articles provided within this site is intended for reference only, for complete technical information, product information or other similar data please visit the product manufacturer’s website.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time without notice, we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site.
Any reliance on the material on this site is at your own risk.
Prices for our products are subject to change at any time without notice.
We reserve the right at any time to modify or discontinue Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Some products may appear differently dependent upon your browser, computer, phone, tablet or browsing medium.
We reserve the right, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, billing address and/or phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, clone product manufacturers or distributors.
You agree to provide current, complete and accurate account information for all purchases made at our store.
You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools and resources ‘as is’ and ‘as available’ without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools and resources.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools and resources are provided by the relevant third-party provider(s).
We may also, in the future, offer new services or features through the website (including, the release of new tools and resources). Such new features or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments (4) that you release any copyright, likeness, ownership or intellectual property to Phoenix Vapor.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and/or availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability or any other protected class; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Phoenix Vapor will make every effort to ensure that your order is sent promptly upon completion of payment. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
In the event of an error, Phoenix Vapor may at its discretion, work with you to ensure the error is resolved. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove a service or product for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Phoenix Vapor, its parent or subsidiary companies, agents, appointed officials, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including and without limitation to; lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or product, including, but not limited to; any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Phoenix Vapor, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, agents, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or Products, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to our Services and Products constitutes the entire agreement and understanding between you and us and govern your use of our Service and Products, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Washington State.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20.) Non-regulated / Mechanical / Semi-regulated Device Disclaimer
Phoenix Vapor recognizes that some users of Electronic Nicotine Delivery Systems or ENDS may choose to use non-regulated or ‘Mechanical’ devices. These systems are designed and intended for use by Advanced Vapors only. Any person using these devices should have an extensive working knowledge of vapor products, Ohm’s Law, and Battery safety.
Using these devices without the required skills and knowledge may result it injury, disability or death. Phoenix Vapor encourages consumers who wish to learn about mechanical devices and coil building start with regulated devices. These devices will have safeties and features available that are not included in Mechanical devices.
As these devices rely solely upon the knowledge and skill of the user, Phoenix Vapor does not recommend these products to inexperienced users.
By choosing to purchase this product it is agreed that the user:
- Will observe proper use and techniques to avoid damages, injury, disability or death.
- Has a working knowledge of how to troubleshoot and correct Mechanical devices.
- The Purchaser understands Ohm’s Law and its application in vapor products.
- Understands minimum Ohm’s is determined by the battery, not the device.
- How to properly maintain, clean and service Mechanical devices.
- There is no guarantee of safety, either expressed or implied.
- Understands how these devices may damage batteries.
- These devices do not have any safety mechanisms.
- Is aware of the safety limitations of these devices.
- Understands your safety is in your own hands.
The purchasing customer agrees they, will not hold Phoenix Vapor, its parent or subsidiary companies, employees or contractors liable for damages caused by these products.
There is an inherent risk associated with the use of all Mechanical devices. The purchaser assumes full responsibility for injury, disability or damages caused by device, battery or atomizer.
By purchasing batteries from Phoenix Vapor, you are accepting full responsibility for proper battery care and usage. Batteries can fail without warning. The user must know the risks of lithium batteries and should have knowledge of how to care for them, charge and discharge them, and use them safely before using any device or mod. We recommend never leave charging batteries unattended. Batteries may explode if mishandled. Phoenix Vapor, its employees and its authorized representatives will not be held liable or responsible for the use/misuse of lithium batteries, e-cigarette devices, or any battery chargers.
Please use these products responsibly.
21.) Contact Information
Questions about the Terms of Service should be sent to us at:
[Attention] Terms of Service Dept.
315 5th Ave SE,
Olympia, WA 98501